Thank you for shopping with Wayfair at https://spoplina.com. We want you to be completely satisfied with your purchase, but if you need to return or exchange an item, we’re here to help. Please review our Refund and Returns Policy below.

1. Returns

If you are not completely satisfied with your purchase, we accept returns under the following conditions:

1.1 Timeframe

• You may return most items within 30 days of receipt for a full refund, exchange, or store credit.

• For items marked as “final sale” or “non-returnable,” returns are not accepted.

1.2 Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original condition.

• The item must be returned in the original packaging with all accessories, manuals, and parts.

• If applicable, you must provide proof of purchase (order number or receipt).

1.3 Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Custom or personalized items.

• Opened or used bedding, mattresses, or hygiene-related products.

• Items marked as “final sale” or “clearance.”

2. Refunds

Once we receive your return and verify its condition, we will process your refund.

• Refund Method: Refunds will be issued to the original payment method (e.g., credit card, PayPal).

• Processing Time: Refunds may take up to 5-10 business days to appear in your account, depending on your payment provider.

• Shipping Fees: Original shipping fees are non-refundable, unless the return is due to an error on our part (e.g., damaged or incorrect item).

3. Exchanges

If you’d prefer an exchange for a different size, color, or item, please contact us at [email protected] to arrange the exchange. Items being exchanged must meet the same return eligibility conditions outlined above.

4. Return Shipping

• Customer Responsibility: Unless the item is damaged or defective, customers are responsible for return shipping fees.

• Prepaid Return Label: If the return is due to an error on our part, we will provide a prepaid return label.

• Shipping Service: We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee receipt of your returned item.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with the following information:

• Photos of the damaged or defective item.

• Order number and a brief description of the issue.

  We will assist you with a return, exchange, or full refund, including any return shipping costs.

6. How to Return an Item

To initiate a return, please follow these steps:

1. Contact us at [email protected] with your order number and the reason for return.

2. We will provide you with return instructions and any necessary return labels.

3. Pack the item securely in its original packaging and ship it back to us.

7. International Returns

For international customers, please note that return shipping costs are the responsibility of the customer. You are also responsible for any customs fees, taxes, or import duties.

8. Changes to This Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date.